Question 1

What are the shipping options and costs?

Accepted Answer

We offer free standard shipping on all orders over £50 within the United Kingdom. For orders under £50, standard shipping rates will apply.

Question 2

How long does it takes to arrive?

Accepted Answer

Orders are typically processed within 2-3 business days of receipt. This may be delayed during high volume periods such as holidays or sales.

Question 3

What is your return and exchange policy?

Accepted Answer

We offer a 30-day return and exchange policy. If you would like to exchange your merchandise for a different item or size, please contact our customer service team. We will provide you with instructions for exchanging the merchandise. The customer is responsible for the cost of return shipping and any price difference between the original and exchanged item.

Question 4

How do I track my order?

Accepted Answer

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online.

Question 5

How do I contact customer service?

Accepted Answer

You can contact our customer service team by email during business hours. Our customer service team is available to assist you with any questions or concerns you may have about your order or our merchandise.

Question 6

Can I cancel or modify my order?

Accepted Answer

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel or modify your order once it has been processed.

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