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STORE POLICY

Customer Care

If you have any questions or concerns about your order or our merchandise, please don't hesitate to contact us. Our customer service team is available to assist you via email during business hours.

Privacy & Safety

We only use your personal information to provide you the Penguin Books services or to communicate with you about the Website or the services. 

We employ industry standard techniques to protect against unauthorised access of data about you that we store, including personal information.

We do not share personal information you have provided to us without your consent, unless:

  • Doing so is appropriate to carry out your own request

  • We believe it's needed to enforce our legal agreements or that is legally required

  • We believe it's needed to detect, prevent or address fraud, security or technical issues

 

you may receive direct mailings containing promotional materials from time to time from us. We mainly communicate with you through email, if you wish to unsubscribe the direct marketing communications, you can find and click on the unsubscribe link in each of the promotional email, and we will opt you out from the mailing listing without any cost. Alternatively, you can reach our customer service by email(info@penguinshop.co.uk) for un-subscription.

In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain the information for a reasonable period. We do not offer online facilities for you to delete personal data held by us.

Sharing of Data

We don't share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.

We may allow third parties to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.

We also use social buttons provided by services like YouTube, Facebook, Instagram and Twitter. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services' privacy policies.

Opt-Out, Communication Preferences

You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Sites may not be secure.​

Payment Methods

Payment Methods

We accept online payment only!

• Credit / Debit Cards
• PayPal

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